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Economy Car Rental in Moscow |
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Office 305, Tsvetnoy Boulevard str., 11, b.6, Moscow |
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Frequently Asked Questions
If you cannot find the answer to the question in the given section, send the question to us, having taken advantage of the form of a feedback . We shall try to answer it in the near future.
The answer will come to you on the electronic address specified in the form, and also will appear on our site, in the given section. |
| What should I do if the car breaks down? |
We take responsibility for good technical condition of the car during the rental so in case of a minor fault just contact our manager to call a mechanic. For more serious disrepairs we replace the broken car with a car of the same class.
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| What should I do in case of an accident? |
* Call road police
* Draw up a statement
* Instantly contact an Alfacar manager
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| What should I do if my car is stolen? |
* Report a claim at the police department
* Instantly contact an Alfacar dispatcher
* Hand in the car keys and documents to Alfacar
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| How much gas will a rented car have? |
The gas tank will be full at the pick-up time.
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| Do I have to wash the car and fill the tank before returning? |
Yes, please return a clean car with a full tank.
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| What should I do if I cannot meet the return deadline or the car has not been washed, or the tank is not full? |
Please contact an Alfacar manager and inform him/her of your difficulties. We will not charge you extra if the delay does not exceed 2 hours or is caused by circumstances beyond your control like heavy traffic on Moscow roads.
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